- March 23, 2022
- Posted by: Taurus Collections
- Category: Blog
Debt collection is one of the essential and unavoidable activities in almost every business landscape. Moreover, customers may find it even more challenging to pay their dues in today’s ever-changing economy. Therefore, when your receivable invoices are progressively delayed, hiring a commercial debt collection agency becomes crucial. These debt collection agencies are professional experts who can significantly help you receive your unpaid dues. However, various elements affect the value and collectability of your accounts receivable portfolio.
Listed below are some of the critical elements you should consider to sustain and improve your debt collection strategies:
Prior to signing the initial contract with your delinquent customers, you should always make sure to know everything about them. Moreover, you should consider making copies of their contracts, invoices, and other relevant information for future references. This process will also help you speak professionally and knowledgeably with your customers.
You should never forget to carefully take notes about everything you discuss with your customers while discussing dues. Additionally, if your company uses tracking software, you should input all the relevant details into the system for future analysis in a debt dispute. Hence, keep adding all the details about your customers and updating your records to serve yourself great help.
Don’t assume anything
Before making the initial debt collection call with your customer, you should always ensure your debt is still not paid. Do not alienate your customers, as you can always have potential business with them in the future. Moreover, you should remember a debt in question can always be a mistake rather than a collection problem at all. Therefore, you should remember to be careful with your tone and words while talking to your debtors or take the assistance of a professional debt collecting agency.
Be pleasant and control yourself
Your tone can significantly impact the success of your conversation with your customers. Starting your conversation with a friendly, non-confrontational style can make your customers respond positively. However, once you confirm that you speak to the right person about the unpaid invoice, you should consider asking if they need help or any additional information. This will allow them to feel that you understand or care about them (while remaining detached from the situation) and thus, preventing them from becoming defensive.
Avoid confrontation and manipulation
You should attempt to find out whether your debtor’s excuse for the non-repayment of debts is legitimate or not. For instance, if your debtor blames the reason for non-payment on someone else, try confirming whether it is approved by contacting the other person involved. Carefully listen to what the person is telling you and try to figure out if they are being honest about their situation with the assistance of a reliable debt collecting agency.
Taurus Collections (UK) Ltd is your one-stop destination if you need a reliable debt collection agency for the hassle-free collection of dues for your business. We strive to follow a simple, straight-talking approach to assist our clients regarding debt recovery services. We aim to offer optimum customer satisfaction and deal with your debtors. Our services range from pre-legal visits, outsourced credit control, no win no fee debt recovery, UK & international credit checking, and business finance. Use our Late Payment Calculator to determine and confirm your credit amounts.
Call us at 0800 069 8777 or 01332 565 350 (Derby) or send your queries at email@example.com for more information. Stay tuned on Facebook, Instagram, and Twitter.