Navigating the complex world of debt collection can be a challenging task, especially when success rates are not always guaranteed. However, adopting a ‘No Cure No Pay’ approach to debt collection in the UK can significantly alter this landscape. This innovative strategy, which promises fees only upon successful collection of the debt, offers a risk-free avenue for businesses to recover their unpaid dues. 

In this blog post, we’ll explore six practical tips to make your collection calls more effective, leveraging the benefits of ‘No Cure No Pay’ to ensure outstanding results.

Research Before Calling

Before initiating a collection call, it’s essential to gather all necessary information about the debtor. This includes the history of the debt, previous communication records, and the debtor’s personal or business situation. 

Understanding all these elements allows you to communicate more effectively and empathetically, increasing the chances of a successful collection. This research also helps in tailoring your approach specific to each debtor, which can be instrumental in the ‘No Cure No Pay’ strategy, as it aids in boosting the success rate of the debt collection process.

Establish Rapport

Establishing a rapport with the debtor is a crucial step in the collection process. This involves striking a balance between professionalism and cordiality. You want to convey the seriousness of the debt situation without coming across as overly aggressive. 

Remember, the goal is not to intimidate but to cultivate understanding. A positive rapport can help ease tensions, encourage open communication, and create an environment conducive to finding a mutually beneficial resolution. A cooperative debtor is more likely to lead to a successful collection.

Be Courteous

Courtesy in your communication cannot be overstated. It’s crucial to treat the debtor with dignity and respect, regardless of their debt situation. A courteous demeanour helps maintain a positive atmosphere during the call, making the debtor more receptive to cooperation. 

It also demonstrates your professionalism, reinforcing the seriousness of the matter without resorting to harsh or confrontational tactics. In the ‘No Cure, No Pay’ model, this approach can increase the chances of debt recovery, as it encourages the debtor to engage in the process willingly and responsibly.

Explain Why You Are Calling

When making the collection call, it’s important to clearly and concisely explain the reason for your call at the very start. This involves stating who you are, the organisation you represent, and the reason for your contact. Ensure you provide a brief overview of the debt situation, including details like the outstanding amount, due date, and any penalties incurred. 

This transparent communication serves to inform the debtor about the gravity of their situation and encourages them to engage in the resolution process. By outlining the debt specifics, you set the foundation for a productive conversation and increase the chances of successful debt recovery in the ‘No Cure, No Pay’ framework.

Make an Offer

Upon reaching a point of understanding with the debtor, it’s beneficial to make an offer that assists them in resolving the debt. This could include a payment plan, a reduction in the overall debt if paid within a certain timeframe, or even temporary financial counselling. The key here is to present options that are feasible for both parties, bearing in mind the debtor’s financial situation. 

Offering help in this manner not only increases the likelihood of recovering the debt but also reinforces trust between you and the debtor. This aligns seamlessly with the ‘No Cure, No Pay’ model, as it focuses on results and fosters a cooperative relationship with the debtor.

Follow Up

Ensuring a consistent follow-up is the final step in a successful collection call process. This could involve sending a written confirmation of the agreed-upon payment terms, setting reminders for future payments, or scheduling subsequent calls to confirm the debtor’s commitment to resolving the debt. 

Punctual follow-ups signify your dedication to the collection process and remind the debtor of their obligation. This consistent communication, which is critical in the ‘No Cure, No Pay’ model, ensures that the resolution process stays on track, thereby increasing the chances of successful debt recovery.

About Us

Taurus Collections (UK) Ltd. can be your one-stop destination if you want to successfully boost your odds of collecting debts. Use our  Late Payment Calculator to calculate your outstanding credit amount. We help our clients with certain debt collection services that include:

For more details, call us at 0800 069 8777 or 01332 565 350 (Derby). Send your concerns to Connect on Facebook, Instagram, and Twitter. Drop by our office -International House, 126 Colmore Row, Birmingham B3 3AP, UK.