Experiencing a constant barrage of calls from debt collectors can be overwhelming, to say the least. Many wonder, “How many times can a debt collector call me in one day?” If you’re based in the UK, the answer may surprise you. Regulations around debt collection are strict, and experts from no cure no pay debt collection UK are here to help you navigate these waters.

In this post, we will explore the rights and regulations governing debt collection in the UK.


Understanding the Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act (FDCPA) consists of several key guidelines to safeguard consumer rights, including those of the residents in Derby, UK. Understanding these can help individuals manage debt collection more effectively:


      • Frequency of Calls: This Act restricts the number of times a debt collector can call. Excessive calls or calls at inconvenient times, such as before 8 a.m. or after 9 p.m., are considered harassment under FDCPA.

      • Harassment or Abuse: The FDCPA prohibits debt collectors from using abusive, unfair, or deceptive practices. This includes threats, use of obscene language, or public disclosure of your debts.

      • Misrepresentation: Debt collectors must not provide false information or lie about the amount of debt.

    • Disclosure: All debt collectors must identify themselves and disclose that they are calling to collect a debt. They should also provide information about the debtor’s right to dispute the debt.


Understanding these rules can help residents dealing with debt collection in Derby protect themselves and minimise stress.


What Rights Do You Have When a Debt Collector Calls You

When a debt collector calls, it’s essential to know your rights to handle the situation appropriately. As a debtor, you have the following rights:


      • Right to Privacy: Debt collectors are not allowed to share information about your debts with anyone else except your attorney or the original creditor. They are also prohibited from contacting you at work once you’ve informed them that your employer disapproves.

      • Right to Dispute the Debt: If you believe the debt is not yours, or the amount is incorrect, you can dispute it. Once you’ve filed a dispute, the debt collector must stop all collection activities until the dispute is resolved.

      • Right to Cease Communication: You can request the debt collector to cease all communication with you. Once they receive this written request, they can only contact you to confirm the cessation of communication or notify you about a specific action they intend to take.

    • Right to Fair Treatment: Debt collectors are prohibited from using threatening, obscene language or any form of harassment. They cannot misrepresent the amount you owe or lie about their identity.


Understanding and exercising these rights can help you manage interactions with debt collectors more effectively, reducing stress and ensuring fair treatment.


The Limit of Debt Collection Calls in One Day

The UK does not have a specific limit on the number of times a debt collector can call you in a single day. However, the Fair Debt Collection Practices Act provides a general guideline: the frequency of calls should not amount to harassment. This means that if you feel the number of calls is causing distress or is unreasonable, you can report this to the Financial Conduct Authority.

It’s essential to keep a log of these calls, including the time, frequency, and content of the conversations. It’s also advisable to inform the debt collector if you feel harassed, as they may be unaware of the impact of their actions. Remember, you have the right to fair and respectful treatment, and understanding the boundaries can help you protect these rights.


Strategies for Handling Excessive Debt Collection Calls


      • Document Everything: Keep track of all interactions with the debt collector, including dates, times, and content of the conversations. This information can be essential if you need to file a complaint.

      • Set Clear Boundaries: Inform the debt collector about when and how they should contact you. If they disregard your preferences, this could be considered harassment.

      • Know Your Rights: Familiarise yourself with the Fair Debt Collection Practices Act. Knowing what debt collectors can and cannot do can empower you to handle these situations more effectively.

      • Dispute Unrecognised Debts: If you do not recognise a debt, dispute it. The debt collector must cease all collection activities until the dispute is resolved.

    • Seek Legal Advice: If a debt collector’s behaviour becomes unbearable or if they violate the FDCPA, consult with a legal professional or a debt counselling agency. They can provide you with guidance on the next steps to take.



How to File a Complaint About Unacceptable Debt Collection Practices


      • Lodge a Complaint with the Debt Collection Agency: In the UK, it’s advisable to first lodge a complaint directly with the debt collection company involved. Mention specific incidents, provide evidence (if any) and clearly express why you find their practices unacceptable.

      • Contact the Financial Conduct Authority (FCA): If the debt collection agency in the UK does not respond adequately to your complaint, you can escalate the matter to the FCA. The FCA regulates debt collection agencies and can take action if they’re found to be violating regulations.

      • Seek Help from the Financial Ombudsman Service (FOS): If you’re dissatisfied with the response from the FCA, or if the debt collection agency still does not resolve the issue, you can turn to the FOS. The FOS can independently review your complaint and provide a judgment.

    • Consult a Legal Advisor: If your situation still doesn’t improve, it may be time to consult a legal advisor. They can provide advice on how to proceed, and in severe cases, can help you take legal action against the debt collection agency in the UK.



Alternatives to Having Your Phone Ring All Day

If you’re dealing with relentless calls from debt collectors, some alternative strategies can help you better manage the situation:

1. Communication: Clear and timely communication can often prevent a situation from escalating. If you’re unable to pay the debt, let the collector know about your financial situation. They may be willing to work out a repayment plan that fits your budget.

2. Debt Management Plan: A Debt Management Plan (DMP) is a structured repayment plan that you set up through a licensed debt management company. The company negotiates with your creditors to reduce your monthly payments and spread them over a longer period.

3. Debt Consolidation: This involves combining all your debts into a single loan, which can make it easier to manage your repayments and save you money on interest charges.

4. Debt Settlement: In some cases, you may be able to negotiate a settlement with your creditors to pay a lump sum that’s less than the full amount you owe.

5. Bankruptcy: While this should be a last resort, filing for bankruptcy can clear all your unsecured debts, but it comes with serious consequences, such as affecting your ability to get credit.

While these strategies can be helpful, it’s important to seek professional advice before making any decisions about how to deal with your debts.


About Us


Taurus Collections (UK) Ltd. can be your one-stop destination if you want to successfully boost your odds of collecting debts. Use our  Late Payment Calculator to calculate your outstanding credit amount. We help our clients with certain debt collection services that include:



For more details, call us at 0800 069 8777 or 01332 565 350 (Derby). Send your concerns to enquiries@tauruscollections.com. Connect on Facebook, Instagram, and Twitter. Drop by our office -International House, 126 Colmore Row, Birmingham B3 3AP, UK.